Culturally and Linguistically Appropriate Service
Culturally and Linguistically Appropriate Service (CLAS) is a strategy that focuses on equity in healthcare delivery to all ethnicities through a service that is respectful and appropriate for people of different cultures and languages.
- There are 15 standards.
- All aim to advance health equity, improve quality, and eliminate health care disparities by establishing a blueprint for health and healthcare organizations.
- The principal standard is to "provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs."
- Standards 2-4 indicate that the make up of the workforce should promote CLAS and equity.
- Standards 5-8 focus on the individual's access to language assistance, the individual's awareness of such assistance, and the competency of the language assistant provider.
- Standards 9-15 focus on providing a service that is accessible to all individuals, conducting assessments to evaluate service delivery, and engaging communities on CLAS.
- To view theses standards, refer to the link CLAS link up at the title!
Think Cultural Health has educational resources specific to various healthcare providers, teaching them of CLAS and implementing CLAS standards in their field of work. Resources aim to help increase cultural awareness and cultural competencies for healthcare professionals when caring for people with diverse cultural background. Click on the title to find out those resources.
"If you talk to a man in a language he understands, that a goes to his head. If you talk to him in his language, that goes to his heart." ~Nelson Mandela